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Our Quality Management System (QMS) is the cornerstone of our business here at BSM-CSC-PH.

We gained ISO 9002 certification in 1996 from Lloyd’s Register and this was replaced by an ISO 9001:2000 Quality Management certificate in 2002. In November 2010, we received our ISO 9001:2008 certification from Lloyd's Register Quality Assurance Limited. On 30 January 2013, BSM Crew Service Centre Philippines, Inc. had been certified by Lloyd's Register Quality Assurance to MLC, 2006. Our Quality Management System is applicable to "Provision of manpower to ship owners, ship managers, ship operators in accordance with the requirements of the International Labour Organisation's Maritime Labour Convention, 2006 (MLC, 2006) as applicable to recruitment and placement services".

All aspects of our seafarer recruitment and supply operations are covered by our QMS, if it relates to the seafarers – it’s quality is managed.

Quality Management is our way of life here, our staff are trained, regularly briefed and updated in all aspects of quality management, the company reviews the effectivity of the system at least twice per year and internal audits are carried out at regular intervals so that we identify areas where our system can be improved, we don’t wait for our clients to tell us.

Work experiences and audit findings are ploughed right back into our QMS in order to constantly improve our service to our clients, we believe in “working smarter, not harder”, therefore we encourage all staff to learn from their experiences and report areas where improvements can be made.


Customer feedback is always welcomed, findings are not just corrected, thorough preventive action is implemented at all levels of the operation as may be required.

We have a dedicated Quality Management Representative and all our internal audits are carried our to International Register of Certificated Auditors (IRCA) standards by trained and certificated auditors.

Our commitment to quality is evident to both clients and seafarers, we have an organised, systematic way of doing business and we keep records of all activities.

 
 

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